Privacy Policy

Last updated: 3/11/2025
Effective date: 3/11/2025

Welcome to Innovo Management Pty Ltd (“Innovo”, “we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold and disclose personal information when you visit https://innovomanagement.com.au (“the Site”) and use our services.

1. Scope & Application

This policy applies to all personal information we collect in the course of operating our business in Australia via the Site, enquiry forms, email, phone and other communications. We are subject to the Privacy Act 1988 (Cth) including the Australian Privacy Principles (APPs).

2. Contact Details

Innovo Management Pty Ltd
ABN: 46670015399
Address: PO BOX 13, Fairfield, VIC 3078
Email: info@innovomanagement.com.au

3. What Personal Information We Collect

We may collect the following types of personal information:

Name, company name, job title
Contact details such as email address, telephone number, postal address
Details you provide when you submit an enquiry or communicate with us
Technical and usage data when you visit our Site (IP address, browser type, device, cookies and tracking data)
Any other information you voluntarily provide to us

4. How We Collect Your Information

We collect your personal information:

When you complete an online contact or enquiry form.
When you email or phone us to request information or services.
When you visit our Site and via cookies/analytics/tracking technologies.
From third-party publicly available professional directories or other sources where permitted by law.

5. Purpose of Collection & Use

We collect, hold, use and disclose your personal information for:

Responding to your enquiries and providing the information or services you request.
Improving our Site, administering analytics and monitoring usage.
Sending you marketing communications if you have consented, and enabling you to opt out.
Complying with our legal or regulatory obligations.
Any other purpose you are told about when your information is collected or you consent to.

6. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors or service providers who assist us in delivering our services (under confidentiality obligations).
Third-party marketing, analytics or advertising providers (only if you have consented).
Regulatory bodies or law enforcement as required by law.
A buyer or successor if we sell or restructure our business.

If we do send your personal information overseas we will take reasonable steps to ensure that overseas recipients handle the information in accordance with the APPs or an equivalent standard.

7. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. When we no longer need your personal information, we will take reasonable steps to destroy or de-identify it.

8. Access & Correction

You may request access to the personal information we hold about you and ask for correction of that information if you believe it is inaccurate, out-of-date or incomplete. To make a request, please contact us using the details above. We will handle your request in accordance with the APPs.

9. Cookies, Tracking & Analytics

Our Site uses cookies and similar tracking technologies (for example, Google Analytics) to collect technical data and monitor how users interact with the Site. This information helps us improve the Site and provide relevant content. You can disable cookies in your browser settings (though doing so may affect site functionality).

10. Direct Marketing & Opt-Out

If you have consented to receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions in any email or contacting us. We will ensure you are removed from future marketing lists.

11. Data Breach Notification

In the event of a data breach involving personal information that is likely to result in serious harm, we will comply with the Notifiable Data Breaches Scheme under the Privacy Act, and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be posted to this page with a revised “Last updated” date. We encourage you to check this page periodically.

13. Complaints

If you believe we have breached your privacy rights or the APPs, please contact us using the details above. We will investigate your complaint and endeavour to respond within a reasonable time. If you're not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).

14. Consent

By using our Site or providing your personal information to us, you consent to the collection, use and disclosure of your information as explained in this Privacy Policy.